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Privacy Policy

Privacy Policy

Star Sports Retail Ltd will never share or sell your data to a third party. If you register, purchase an item or just use the website we may collect certain data for internal use as outlined below:

1. Any information from transactions between yourself and Star Sports Retail Ltd. This includes information relating to any purchases of goods or services.

3. Information you provide in registering with us and to allow us to send you email newsletters.

4. Any information that you provide for the purpose of signing up for our email newsletters.

5. Information about your visits to our website including your unique IP address, browser type, geographical location, referral source, number of pages viewed and length of visits.

6. You may unsubscribe at anytime from being a registered user or from receiving the newsletter.

Personal Information

Personal data submitted to us may be used in the following ways:

1. Improvement of your browsing experience by development and improvement in the design layout of the website, through the use of monitoring your usage.

2. Processing orders.

3. Providing you with newsletters and updates regarding this website. As well as this we will update you on any new services, special offers or promotions that may be of interest.

Data Protection

1. All personal data about the Buyer obtained by the Seller in connection with any Order will be treated in accordance with statutory requirements. 

2. The Seller may retain information, including but not limited to emails, text messages, letters and personal data in connection with Orders the Buyer places over the Website. Emails, text messages and letters may be used for marketing purposes but shall be withdrawn within a reasonable time of any written request from the Buyer received by the Seller at the Seller’s email address displayed in the Buyer’s shopping cart.

3. The Seller may gather and retain information including personal data about the Buyer’s use of the Website including but not limited to the browser type, operating system, IP address and Internet domain through which the Buyer accesses the Website.

4. The Seller may use surveys or competitions to ask the Seller for voluntary demographic information which may include but will not be limited to postal code, age, or income level.

5. Any information retained will only be used for the purpose of processing an Order or providing or improving the service provided by the Seller to the Buyer and such information will only be provided to carefully chosen third parties on an aggregated anonymous basis. The use made by third parties of such aggregated anonymous information is subject to the third parties policy on data protection.  The Seller has no responsibility for the data protection practices of those third parties. The Buyer is entitled to opt out of allowing information to be provided to third parties by a written request from the Buyer received by the Seller at the Seller’s email address displayed in the Buyer’s shopping cart.

6. Personal contact details may be used by the Seller to make contact with the Buyer when necessary for the purpose of completing an Order or for notification with competition details.

7. The Buyer registers to receive newsletters and other marketing information from the Seller when it places an Order.  The Buyer is entitled to opt-out of receipt of such newsletters and marketing information by sending an email to the Seller’s email address displayed in the Buyer’s shopping cart.

8. The Buyer’s credit/debit card information is transferred directly to Sage Pay using secure encryption technology.  The Seller does not see or retain the Buyer’s payment details.

9. The Seller has security measures in place to protect the Buyer database and access to this database is restricted internally.

10. If the Seller wishes to view information or personal data or obtain a description of such information or data previously provided, the Seller may send an email to the Seller’s email address displayed in the Buyer’s shopping cart and responses will be made in a reasonable period of time.

11. Information and personal data will only be retained for as long as is necessary for the purposes to which the Seller consents under these Terms and Conditions.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Star Sports Development Ltd. Nottingham Squash Rackets Club Tattershall Drive Nottingham NG7 1BX.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.


COOKIE Description


The association with your shopping cart.


Stores the category info on the page, that allows to display pages more quickly.


The items that you have in the Compare Products list.


Your preferred currency


An encrypted version of your customer id with the store.


An indicator if you are currently logged into the store.


An encrypted version of the customer group you belong to.


Stores the Customer Segment ID


A flag, which indicates whether caching is disabled or not.


You sesssion ID on the server.


Allows guests to edit their orders.


The last category you visited.


The most recent product you have viewed.


Indicates whether a new message has been received.


Indicates whether it is allowed to use cache.


A link to information about your cart and viewing history if you have asked the site.


The ID of any polls you have recently voted in.


Information on what polls you have voted on.


The items that you have recently compared.


Information on products you have emailed to friends.


The store view or language you have selected.


Indicates whether a customer allowed to use cookies.


The products that you have recently viewed.


An encrypted list of products added to your Wishlist.


The number of items in your Wishlist.